Troubleshooting and Support Service

Focused on Solutions to Keep Your Operations Moving

At Dahching, we ensure your machines run smoothly with expert troubleshooting and reliable maintenance support. Whether through remote assistance or scheduled service, we’re here to minimize downtime and maximize efficiency.

Our Approach to Troubleshooting

Our troubleshooting process is designed to quickly identify and resolve issues, minimizing downtime and restoring optimal performance. Here’s how we work:

1. Problem Assessment
○ We begin by collecting key details, including error codes, operational issues, visual observations, and welding parameters to identify the root cause of errors.

2. Remote Diagnostics

○ We review machine logs, customer data, visual documentation, or remotely connect to verify machine status.

3. Solution Implementation

○ Based on the diagnosis, we provide clear instructions for immediate fixes or adjustments. For complex issues, we recommend further steps, such as part replacements or an on-site visit.

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Discover Our Remote Support Service

When time is critical, our remote support service is the fastest way to get expert assistance. By leveraging modern communication tools, we can help you troubleshoot problems without the need for an on-site visit.

How to Access Remote Support

To help us quickly diagnose and resolve your issue, please prepare the following:

Machine Details: Model and serial number.
Problem Description: Include error codes, symptoms, and when the issue occurred (e.g., during production, after tool change, or after inactivity).
Visual Evidence: Photos or videos of the issue.
Weld Parameters: The settings in use when the issue occurred.